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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items
Certain types of goods are exempt from being returned, including:
- Perishable goods (e.g., food, flowers)
- Newspapers or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, a receipt or proof of purchase is required.
⚠️ Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Only partial refunds may be granted in the following situations:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email notification confirming receipt and informing you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company—it may take time before your refund is officially posted.
- Contact your bank—there is often some processing time before a refund is reflected.
If you’ve done all of the above and still haven’t received your refund, please contact us at info@ayurwakeup.com.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@ayurwakeup.com and send your item to:
Sindhu Pharmacy, Thirumuppam, Varapuzha, Kerala
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was sent to the gift giver, the refund will be issued to the gift giver.
Shipping Returns
To return your product, please mail it to:
Sindhu Pharmacy, Thirumuppam, Varapuzha, Kerala
- You will be responsible for paying your own shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
Need Help?
For any questions regarding refunds and returns, please contact us at:
